How is your company's reputation in the industry? Can you provide customer cases or feedback?

We have an excellent reputation in the industry and a strong portfolio of successful customer cases. 

We are happy to share client feedback and case studies to help you assess our product quality and customer satisfaction.

Can I order samples? Are they free of charge?

Yes, we offer sample orders. A sample fee is required, but the cost will be deducted from your bulk order once placed.

It’s my first time importing furniture from China. What if I don’t have an import agent?

Don’t worry! F-Star has a professional sales team and extensive logistics resources, experienced in exporting furniture globally. 

We will guide you through the entire process, including shipment and related procedures.

How are your products packaged? What shipping methods do you support? How do you handle international shipping and customs duties?

Our products are packaged according to international standards to ensure safe delivery. 

We support multiple shipping methods, including sea, air, and land transport. 

For international shipping and customs duties, we will assist you based on specific circumstances and provide necessary support.

What is the production lead time and delivery schedule?

The production lead time and delivery schedule vary depending on the type of product and the order quantity. 

Generally, it takes 4-6 weeks from order placement to delivery. 

We will provide an accurate delivery timeline to help you plan accordingly.

Where can your furniture be used?

Our furniture is designed for use in a variety of settings, including residential homes, commercial offices, hotels, and public spaces. 

We are committed to providing high-quality furniture solutions that adapt to different environments.